PLACING AN ORDER
HOW CAN I PLACE AN ORDER?
Shopping at our online store is really simple: if you already know what you are looking for, use the specific category links in ‘Woman’ or ‘Man'. Once you've found the piece you want to order, select the size and colour and click on the 'ADD TO BAG' button below. You can view the selected items by clicking on the ‘Bag’ at the top of the page. You can remove products from your shopping bag if you change your mind. Complete your order by clicking on ‘Checkout’.
THIS IS MY FIRST PURCHASE FROM THIS ONLINE STORE. WHAT DO I NEED TO KNOW?
For security purposes, first-time orders can only be sent to the cardholder’s billing address or to the address of a company that we will independently verify at a later date. To avoid delays, please ensure that your billing address is the same as the one on your card statements and that you have entered the cardholder’s name exactly as it appears on the card. Furthermore, please ensure that you have entered your contact details correctly, so that we can contact you should it be necessary to do so.
I CAN'T PLACE AN ORDER. HOW CAN I FIX THIS?
Please find our suggestions for placing your order below: • Connect to the website with a different browser: we recommend using the latest version of Google Chrome or Mozilla Firefox; • Try to delete cookies from your browser or clear your cache; • Try to use an alternative payment method; • Check that your payment card is enabled for online purchases and keep the 3-D Secure code at hand. If you still have problems placing your order, please contact our Customer Service department using the “contact us” link found below. We’ll be happy to help!
DO I NEED TO CREATE AN ACCOUNT IN ORDER TO PLACE AN ORDER? Setting up an account is not mandatory, but by doing so, you be able to enjoy the following benefits: • Track your order and review all your past purchases; • Request the Return Authorization Number directly from your account; • Access your wish list; • Be notified when new products are launched; • Save your address and credit card details to make the purchasing process faster; • Manage your account details and newsletter subscription.
WHAT IS A PRE-ORDER AND HOW DOES IT WORK?
You can pre-order a selection of items even before they become available. All items of this type are identified with a PRE-ORDER label that can be seen on the product page. You can purchase and will receive them at your preferred address as soon as we can proceed with delivery. If you have a mixed order, i.e. it includes both already available items and pre-order items, it may be processed separately to ensure faster delivery. Please note that payment will be taken when you finalize the order. You will receive a confirmation email and then an email as soon as we ship your package.
WHAT PAYMENT METHODS ARE ACCEPTED? Your order can be paid for using the following payment methods: CREDIT CARD PAYPAL The accepted credit cards can be found below: DINERS VISA MASTERCARD AMERICAN EXPRESS JCB DISCOVER MAESTRO Please note that not all payment methods may be available when you make your purchase.
WHAT ARE THE TERMS AND CONDITIONS FOR PAYMENT WITH PAYPAL?
PayPal payments can be made in Australia, Austria, Belgium, Canada, the Czech Republic, Germany, Gibraltar, Iceland, New Zealand, Norway, Switzerland, the Ukraine, the United Kingdom, the United States, Vatican City, Denmark, Estonia, Spain, Finland, France, Greece, Hungary, Ireland, Italy, Luxembourg, Latvia, the Netherlands, Poland, Portugal, Sweden, Slovenia and Slovakia.
CAN I CHANGE THE CURRENCY?
The currency is preset according to the recipient’s country and cannot be changed. The order will be charged in the currency used in the recipient’s country. If the credit card’s default currency is not the same as the local currency, the final price will be calculated based on the exchange rate applicable on the date that the credit card company processed the transaction.
MODIFYING AND CANCELLING ORDERS WHY HAS MY ORDER BEEN CANCELED?
If your order has been canceled, try the following: - Contact your bank to check that no security blocks have been placed on your credit card. Place a new order and make sure that the billing address, cardholder’s name and other account and card-related details are correct. - Check that the shipping restrictions listed here are not applicable for the destination country. If the problem persists, please contact our Customer Service Team via the “Contact Us” link provided below.
CAN I CANCEL OR CHANGE AN ORDER? Once an order has been confirmed, we cannot guarantee that it can be canceled or any changes can be made. If you have already received your order and would like to return or change it, please refer to the return instructions.
CAN I CHANGE THE DELIVERY ADDRESS AFTER THE ORDER HAS ALREADY BEEN SHIPPED?
Once an order has been confirmed, we cannot guarantee that the shipping address can be changed.
CAN I ADD PRODUCTS TO AN EXISTING ORDER?
It is not possible to change orders or add products to an existing order.
CAN I SAFELY USE MY CREDIT CARD ON YOUR ONLINE STORE?
HOW CAN I DELETE MY SAVED CREDIT CARD INFORMATION?
If you would like to delete or change your payment details, go to your account and click on the “Payment Settings” session. Click on the “Delete Credit Card” option under the card number you would like to delete.