A Sonora team member will get back to you with a return label. Once we receive your order back, we proceed with the refund.
SONORA cannot be held responsible in the event of loss, theft or damage of the parcel. Parcels for which the Customer’s identification (surname, first name, address and return code) is not possible shall be refused.
On receipt of the Product(s) returned by the Customer, the customer service shall send a confirmation of receipt of the Product by e-mail.
It may takes 3 opening days for the money to show on your bank account.
SHIPPINGS AND RETURNS Items must be returned to us in perfect condition accompanied by the return information label. Make sure all products are exactly as you received them, with tag and seal still attached. All shoes must be tried on a carpeted surface until you have decided to keep them. All shoes must be tried on a soft surface in order to protect the soles. Products with even minimal defects on the sole will not be acceptable for refund. All products that come in their own box, including but not limited to shoes and accessories, must be returned in their original, undamaged box as this is considered part of the product. Please make sure to return tall products that come in their own box inside another solid carton box to not damage the original packaging.
DELIVERY QUALITY GUARANTEE
If an item received is classified as faulty and was received damaged, you must contact us within 7 days of receipt.